faq's

All Shoulder Bags are handmade to order with lots of care and detailing especially for you. So please allow up to 21 working days for it to reach you. Art and stationery orders will take up to 8 working days. Although I will always aim to get your order to you as soon as I can.

Yes. I hope that you'll be happy with your order, but if you feel you need to return it, you have within 14 working days to do so in exchange for a full refund. Please read here for further details.

You can easily contact me through my Contact Page here or by email at [email protected]

Postage is free on orders over £40. For orders below this amount: Shoulder Bags are dispatched via Royal Mail or Hermes courier service at a flat rate cost of £4.75.

For all other items 1st class postage is £4.75 and 2nd class is £3.50 via Royal Mail. See here for further details.

Payment is accepted through secure payment processing providers PayPal, Stripe and Klarna. With Klarna you have the option to 'Buy now Pay in 30 days' or pay in 3 interest-free monthly instalments. Payment types include: VISA, MasterCard, Maestro and Electron. Please read my Terms and Conditions here for further details.

Yes you can! Just click on the 'person' icon at the top of any page and click register. Fill in the details requested on the right hand side.

Yes! I would love to work on a commission for you. Please see this page for more details.

Yes! All of my packaging materials are eco-friendly. Your items are sent in a reusable and recyclable box, and I also use recyclable tissue paper, packing paper and parcel tape.

It's best to clean the marked area with warm water and a cloth. Putting them in a washing machine isn't recommended.

The Shoulder Bags are not suitable for small children due to small parts being a possible choking hazard.