terms and conditions

By making an order on my website you are agreeing to a binding contract with myself with the following terms and conditions: 

returns

If you decide once you have received the product(s), that it is unsuitable or you are not happy with it, you have the right to return the product(s) to me for a full refund. Please return the product to me in a saleable condition within 14 working days from when you received the item(s). If the product is not damaged or faulty it is your responsibility to arrange and pay for the return of the product to me. Your original delivery charge will be refunded. If the product is returned in an unsaleable condition, I reserve the right to refuse a refund on the item.  Please include your name and order number so that I can process your refund and return to me at: 27A Hillfield Road, Hemel Hempstead, Herts, HP2 4AB. Any items lost in the post will not be refunded so please use a secure method of postage such as 'signed for' or 'special delivery'.

If your order has arrived damaged during its journey to you, then please contact me at [email protected] to arrange a possible replacement (I may require photographic evidence from you).

exchanges

I am happy to exchange an item once I have received the original item from you in a saleable condtion. You may exchange for an item of equal value. However, please be aware that the shoulder bags are made to order and so it may take up to 21-28 days for the new item to arrive. The return of the original item to be exchanged is your responsibility including postage and packing charges.

order cancellation

If you decide to cancel your order, please contact me at [email protected] with your order number, within 14 days from date of purchase and up until 14 days after you have received the item. if you are receiving more than one delivery for the same order then the 14 days will start from when you received the last item. if you cancel your order after it has been dispatched, a full refund will be processed once I have received the item from you. You will only receive a full refund if you have returned the item in a saleable condition. If you have received the item you are entitled to 14 days from when you made the cancellation to return the item. I will process your refund within 14 days of cancellation.

payment

You DO NOT need an account with Paypal to make a payment, select 'Pay by Debit or Credit Card ' at the bottom of the Log in to PayPal screen. The cost of the products are as shown at the point of order. The prices excludes postage and packaging. All orders are paid for during the ordering checkout process through our secure payment gateway providers - Paypal, Stripe and Klarna. We do not store any card payment details. Buyers are responsible for all duties and customs charges that may be incurred. 

mailing list sign up - free gift

When you sign up to the Raspberry Cat Ramblings mailing list you will receive the free gift along with your next order. It is a physical item that will arrive in the post with your order. The free gift is a one-off as a little thank you from me for signing up. The free gift offer is NOT included with Digital Goodies purchases.

commissions

I will provide a quote for your project during the initial design process. This has to be agreed by you before I start working on the project. The quote does not include P&P. Once you have agreed the quote, I will require you to pay 50% upfront before I start creating your design. The final 50% (plus P&P) will be payable by you once the bag is finished and ready to send to you. Payments can be made via PayPal or bank transfer.

I promise to keep you updated with in-progress shots via email all the way through the process, to make sure that you're happy with the design.

The time frame for completion of your project should take no longer than 4 - 8 weeks. Although I will try my best to get it to you as soon as possible. Your finished shoulder bag will be sent to you via Royal mail Special Delivery or Hermes, and I will obtain proof of postage.

The cost of the commission will range from £26 - £36 (plus P&P) depending on the design processes and the fabrics chosen.

Disney characters etc cannot be used as it's against copyright law.

If you decide to change the design after I've started work on it, it may be too late to change it. Although we can work together to come up with a design that we're both happy with.

If you decide to cancel after you've paid the first 50% of the fee, this amount is non-refundable as I will need to cover the work I've already done.

copyright

All of my website content including text, images, photos, product designs, illustrations, logo design and company name are owned by and have full copyright to Raspberry Cat Designs 2019 and are registered with 'Protect My Work.com'. 'Raspberry Cat Designs' is a fully registered Trade Mark with the Intellectual Property Office. The website content is for your personal use only. You are not permitted to reproduce any of the material or copy and remake the product designs for profit. No part of this website may be copied or sold. Please do not publish or share any of the website content to social medias without first asking for my permission. Full credit must be given.

colour variations

I have kept the colours of my product photos as true as possible to the actual product. However, different types of monitor screens may show a slight variation.

liability

I have put a lot of thought into compiling the content of this website however; I cannot accept liability for any inaccuracy, error or omission. I also cannot accept responsibility or liability for any injury caused to persons from products purchased from this site.

Price and product information is subject to change at short notice and without prior notification.